Find a Tender · Forecast
The Mayor and Commonalty and Citizens of the City of London
PME - IT Service Management
Forecast: a planned procurement that is not yet at tender stage.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- No open deadlineA deadline does not apply to this forecast notice.
- Published
- 21 Jul 2026
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include:
• All data and application services, including AI engines must be hosted within the UK.
• Core ITSM process support, including incident, request, problem, change, release, knowledge and major incident management.
• Enterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services.
• AI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics.
• Modern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook.
• Workflow automation and integration capability, including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools.
• Operational reporting, asset and configuration management, including real-time dashboards, SLA and KPI reporting, comprehensive CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 72000000
- 72222300
- 72212451
04/ History
Releases of this notice
4 releases held, oldest first. Dates are UK time.
- 2 Jul 2026Planning notice
Planning notice published 2 July 2026.
Release 062465-2026
View this release on Find a Tender (opens in a new tab) - 2 Jul 2026Planning notice update
Planning notice update published 2 July 2026. The source does not state what changed.
Release 062468-2026
View this release on Find a Tender (opens in a new tab) - 16 Jul 2026Planning notice update
Planning notice update published 16 July 2026. Stated change: UPDATE: The PME will run from until 20th July 2026 at midday. The link to the questionnaire is: https://cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7
Release 067286-2026
View this release on Find a Tender (opens in a new tab) - 21 Jul 2026Planning notice update
Planning notice update published 21 July 2026. Stated change: UPDATE: The PME will run from until 22th July 2026 at midday. The link to the questionnaire is: https://cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7
Release 068564-2026
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
06/ Questions
About this notice
07/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-06c2c8
- Source
- Find a Tender
- Stage
- planning · planning
- Last verified
- Mon 27 Jul 2026, 08:12 BST
- Read at
- Fri 16 Oct 2026, 20:52 BST
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